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How do I reserve my room?
Our
reservation process is very simple. Select or enter the desired city,
enter the dates of arrival and departure, and enter the number of
guests. Click the Search Available Hotels (for only hotels
which have vacancies), Search for Vacation Rentals or the Browse
All Hotels (all hotels in a city regardless of vacancy) button.
You could also search by a specific hotel name within a city.
A list of hotels or vacation rentals
will appear on the screen. For more information, click the name of the
property or the Info link.
- After room types and rates are returned to your screen, you
will be able to choose the rate you desire by reading the room
information in the center of the screen, then clicking on the Book
It button on the right side of the screen.
- After you have selected your desired room type, you will be
taken to a "Secure Reservation Request" form. Then you will need to
review the "Reservation Information" and fill in the blanks on the
"Guest Information" section. Be sure your name and email address are
spelled correctly.
- After you fill out all of the needed information, press the
"Submit Reservation" button.
- If further correspondence is
necessary prior to confirming the reservation, a Customer Care agent
will reply back to you with an email within 24 hours.
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Is it safe to use my credit card?
Yes.
We take this matter very seriously. To ensure your security, Interactive
Affiliate Network utilizes a secure commerce server, which encrypts the
credit card number and encodes it into a non-usable form. | |
What credit card types are accepted for
guarantee/deposit?
The card types accepted for
guarantee/deposit will be listed in the Info section of the hotel
description. | |
My credit card number is correct, but the hotel is
not accepting it. Why?
There are a few
possibilities:
- Your card type is
not accepted at the hotel.
- The card expiration
date precedes the reservation date.
- You have reached
your credit limit.
- There is a computer
error.
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Can I specify where I would like my room located
(preferred floor, next to pool, etc.)?
If special requests
are accepted by the lodging, a section will appear on the Reservation
Form to insert such requests and submit them to the hotel. The hotel
staff will do their best to accommodate special requests. We cannot
guarantee that your requests will be granted because they are subject to
availability. | |
Is the room rate per person or per night?
All
rates displayed are nightly, and based on double occupancy per room
unless otherwise specified. Carefully review the room descriptions and
rate rules to ensure the room you select can accommodate your entire
party. Any extra adults or children above the rooms listed occupancy may
be subject to additional charges at the property's discretion. Some
rates may require special identification. Our booking fee, taxes, and
other surcharges imposed by the hotel are not included. | |
What about the special discounts?
Many of the
participating hotels offer "Special Internet Rates" to our users. These
rates offer substantial savings. See
"
What is a Special
Internet Rate?
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I should receive a discounted rate. How do I get
this?
The rates displayed are
the only rates available to this site for making reservations. These
rates may include government, corporate, or senior discounts. You may
need special documentation at check-in to confirm you are qualified to
receive that rate. Please do not expect to receive such a rate at
check-in without the proper identification even if you have selected to
book it online.
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Is there a waiting list for sold out hotels?
In certain
instances, Interactive Affiliate Network can make reservations at sold
out properties. Often lodgings identified as "Special Internet Rates"
are providing sold out availability. If you want to be placed on a
waiting list, you will need to contact the lodging directly.
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What happens
when I make a reservation?
Reservation requests will result
in a new screen showing an Itinerary Number, which should be kept and
used with any future correspondence with Interactive Affiliate Network.
You may also be quoted a Confirmation Number. Additionally, all
reservations will be followed up within 2 to 4 hours with an email using
the same Itinerary Number and, if available, a Confirmation Number. | |
How long will it
take Interactive Affiliate Network to respond to my reservation request?
All
reservation requests will result in a new screen showing an Itinerary
Number, which should be kept and used with any future correspondence
with Interactive Affiliate Network. Additionally, all reservations will
be followed up with an email within 2 to 4 hours using the same
Itinerary Number with the status of your reservation. | |
How do I check on
my request for a lodging?
You may view your reservation
using the "View/Cancel
Reservation" link. Always feel free to contact us with any inquiries regarding your
request. For fastest service, please include your "Booking Number" which
you will receive after you submit your booking. | |
I don't have long to wait for a confirmation. What can I
do?
Typically, most lodging reservations are made in real
time and your confirmation should only take a few seconds. You will be
notified of the status of your reservation within 2 to 4 hours. However,
there can be delays. In such cases, you will receive an email from us
without a confirmation number. When we receive the confirmation number
from the property, it will be emailed to you. If there is a special
request or rate change associated with your reservation, the request
will be sent to a Customer Care agent for processing. You may contact us
directly at reply@travelnow.com. | |
When will my
reservation be at the hotel?
-
Special Internet Rates Rates:
Your name will not appear at the hotel
until 72 hours before your arrival date. Rest assured, the room is
booked; however, the hotel just does not know that you will be the
person staying in it.
- "Additional Rates":
It takes a
minimum of 24 hours before your reservation details reach the lodging's
computer system. Rest assured, the room is booked; however, the hotel
simply has not entered your details into their system yet.
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Once I have made my
reservation, will I receive any written confirmation from the hotel?
No.
The email confirmation you receive from Interactive Affiliate Network
is all you will need. It displays your Interactive Affiliate Network
Itinerary Number, the hotel information, the rate, confirmation number,
and the hotel's cancellation policy. | |
What is the
cancellation policy on my reservation?
When you are completing the Secure Lodging
Reservation Form, the Cancellation Policy will be provided in red or
there will be a link to read the cancellation policy. You can also view
the property information page to find the cancellation policy. These
policies will vary from lodging to lodging, so you must read each one
carefully. In general, the standard increments are that you must cancel
the room(s) by 4 or 6 PM on the arrival date, or 24, 48, or 72 hours
prior to your specified arrival; however, these are just general
guidelines and the specific policy of the property will prevail. If you
cancel before the deadline, generally you will not be charged a penalty
by the lodging provider. Canceling after the stated period will result
in a cancellation penalty fee from the lodging provider. Some
reservations are non-refundable and cannot be cancelled after booking.
If the cancellation is outside of the time
allotted, you may be charged for one night's stay including tax recovery
charges and service fees. Please read the specific cancellation policy
provided for each property on the site and in any emails regarding your
reservation.
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How do I cancel a
reservation?
Use the "View/Cancel
Reservation" link provided on the home page.
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What is a Vacation Rental?
A
vacation rental is any suite-type lodging that has self-catering
facilities (wet bar, refrigerator, microwave, etc.) Most vacation
rentals have separate bedrooms, fully equipped kitchens, one or more
bathrooms, washer and dryer, and sometimes a balcony or patio. Towels
and linens are provided. Daily maid service and other hotel conveniences
are usually available.
Unlike hotels with per person pricing, there
is a set price for an entire vacation rental with a maximum number of
persons allowed. Most one-bedroom units sleep a maximum of four using a
sleeper/sofa in the living room. Most two-bedroom vacation rentals sleep
a maximum of six, and most three-bedroom vacation rentals sleep up to
eight.
Please carefully read the vacation rental descriptions to
learn the specifics of what is provided and how many people are
allowed. | |
Where do I pick up
my vacation rental keys?
The email you receive confirming
your reservation for a Vacation rental will provide details as to where
and when you should pick up the keys to your rental unit. | |
What type of
customer service is offered?
After submitting your reservation request,
you will be provided with an email address to use to make inquires about
your request. Our qualified and friendly agents are available 24-hours a
day, 7 days a week, 365 days a year (including holidays) to answer your
questions. All you have to do is ask.
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I'm looking for a
hotel in Los Angeles. Can you help me?
Our reservation
agents are unable to do individual searches for clients due to our high
volume of reservations. Please use the Lodging
Search Form to identify availability and rates at over 47,000
hotels around the world. | |
Is there a hotel
shuttle service to/from the airport?
Many hotels offer
shuttle service to and from the airport. This may be listed on the
Lodging Information page. If it is offered, there may be a charge by the
hotel for this service. Vacation rentals often do not have this type of
service. | |
Is parking
available? Free parking? Long-term parking?
Most hotels and
vacation rentals offer free parking to their guests, although some may
charge. Long-term parking is offered at the discretion of the property
(often in conjunction with park and fly rates). This may be listed on
the Lodging Information page. | |
What if there will
be more than two adults in the room?
Most hotels allow
additional guests to stay in the rooms at a charge (usually between
$5.00-$20.00 per person). Some hotels and most vacation rentals have a
limit on how many people can stay in a room. This may be listed on the
Lodging Information page. | |
Our children will
be with us... do they stay free?
Usually children under 12
years of age stay for free in their parent's room using the existing
bedding. The age requirement differs depending on the specific hotel's
policy. This may be listed on the Hotel Lodging page. | |
Are rollaway
beds/cribs available?
Most hotels and some vacation rentals
offer rollaway beds and cribs (typically at a charge- $5.00-$20.00
each). Some may have restrictions on what room types will allow rollaway
beds. This may be listed on the Lodging Information page. If special
requests are accepted, a section will appear on the Reservation Form to
insert such requests and submit them to the hotel or vacation rental. | |
What are the
directions to the hotel?
The location information of the
hotel is sometimes listed on the Lodging Information page. This can
identify the distance from the hotel to certain landmarks or the
airport. Vacation rental reservations will have directions included in
the confirmation email. | |
Is breakfast
included?
Many hotels offer free breakfast. Often this is a
continental breakfast or sometimes just coffee and donuts. It would be
very rare for a Vacation rental to provide breakfast. If included, it
should be listed on the Lodging Information page. | |
What is the
Interactive Affiliate Network Refund Policy?
Interactive
Affiliate Network strives to provide the best service possible and will
work on behalf of our clients to rectify any regrettable circumstances
pertaining to your reservation. However, Interactive Affiliate Network
acts only as an independent agent to secure services of an air carrier,
car rental supplier, hotel, vacation rentals, or other travel related
supplier. Therefore, we have no control over personnel, equipment, or
operations of these suppliers and shall not be held liable for any
inconvenience, personal injury, property damage, or other loss incurred
as a result of any wrongful acts, omissions, or default on the part of
the suppliers. All grievances must be reported with any and all
supporting documentation to Interactive Affiliate Network within 60 days
of the mailing of the first credit card statement showing any
discrepancies for billing and payment issues or within 60 days after the
completion of travel services provided. | |
Do hotels have
minimum age requirements?
Please be aware that some hotels
may have minimum age restrictions or requirements when reserving a room.
For example, some hotels with casinos may require you to be 21 years of
age to check into a room. Please inquire with a Customer Care Agent or
with the hotel directly. | |
What if I find a
lower price after booking?
Special Internet Rate hotel reservations
booked through this site are guaranteed to be the lowest rate. If there
is a lower rate available for the same dates and the same hotel, you
must contact us prior to the property's cancellation deadline of your
"Special Internet Rate" reservation. We will either refund you the
difference or cancel the reservations without penalty. This guarantee
only applies to rate indicated as "Special Internet Rates." It does not
apply to special events such as New Years and the Super Bowl. To learn
more or to claim a guarantee,
Click
here.
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